RETURN AND REFUND POLICY
RETURN AND REFUND POLICY
Effective Date: [Date]
Thank you for shopping at LuuxGift.com. We value your satisfaction and want to ensure you have a positive shopping experience. Please read our Return and Refund Policy carefully.
1. RETURNS
1.1. Eligibility: You may be eligible for a return within [X] days from the date of delivery. To be eligible, items must be unused, in the same condition as received, and in the original packaging.
1.2. Non-Returnable Items: Certain items are non-returnable, including personalized or customized products.
2. HOW TO INITIATE A RETURN
2.1. Contact Us: To initiate a return, please contact our customer support team at [returns@luuxgift.com] with your order number and details about the item you wish to return.
2.2. Return Authorization: Our customer support team will provide you with a return authorization and instructions on where to send the item.
3. REFUNDS
3.1. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [X] days.
3.2. Non-Refundable Items: Certain items are non-refundable, including gift cards and personalized or customized products.
4. EXCHANGES
4.1. Product Exchanges: We currently do not offer exchanges. If you need a different item, please initiate a return for the unwanted item and place a new order for the desired item.
5. SHIPPING COSTS
5.1. Return Shipping: You are responsible for return shipping costs, except in cases where the return is due to our error or a defective product.
5.2. Non-Refundable Shipping: Shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.
6. DAMAGES AND DEFECTS
6.1. Damaged Items: If you receive a damaged item, please contact us within [X] days of receiving the order. We may request photos of the damaged item and packaging to initiate a claim with the carrier.
6.2. Defective Items: If your item is defective, please contact us within [X] days of receiving the order. We will work with you to provide a replacement or refund.
7. CONTACT US
7.1. Customer Support: If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at [support@luuxgift.com].
Effective Date: [Date]
Thank you for shopping at LuuxGift.com. We value your satisfaction and want to ensure you have a positive shopping experience. Please read our Return and Refund Policy carefully.
1. RETURNS
1.1. Eligibility: You may be eligible for a return within [X] days from the date of delivery. To be eligible, items must be unused, in the same condition as received, and in the original packaging.
1.2. Non-Returnable Items: Certain items are non-returnable, including personalized or customized products.
2. HOW TO INITIATE A RETURN
2.1. Contact Us: To initiate a return, please contact our customer support team at [returns@luuxgift.com] with your order number and details about the item you wish to return.
2.2. Return Authorization: Our customer support team will provide you with a return authorization and instructions on where to send the item.
3. REFUNDS
3.1. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [X] days.
3.2. Non-Refundable Items: Certain items are non-refundable, including gift cards and personalized or customized products.
4. EXCHANGES
4.1. Product Exchanges: We currently do not offer exchanges. If you need a different item, please initiate a return for the unwanted item and place a new order for the desired item.
5. SHIPPING COSTS
5.1. Return Shipping: You are responsible for return shipping costs, except in cases where the return is due to our error or a defective product.
5.2. Non-Refundable Shipping: Shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.
6. DAMAGES AND DEFECTS
6.1. Damaged Items: If you receive a damaged item, please contact us within [X] days of receiving the order. We may request photos of the damaged item and packaging to initiate a claim with the carrier.
6.2. Defective Items: If your item is defective, please contact us within [X] days of receiving the order. We will work with you to provide a replacement or refund.
7. CONTACT US
7.1. Customer Support: If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at [support@luuxgift.com].